Mövenpick Resort Sharm el Sheikh

Dear Marie Emmanuelle, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our fantastic location, the beautiful beaches, and the snorkeling experience. Your kind words about our staff, particularly Hamada, are greatly appreciated and will be shared with him. However, we sincerely apologize for the issues you encountered during your stay. It is disappointing to learn that our all-inclusive offerings did not meet your expectations and that the cleanliness of your room was not up to standard. We strive to provide a high level of service and comfort, and it seems we fell short in this instance. Regarding your room assignment, we understand how important it is to have a view that enhances your experience. We regret any inconvenience caused by the situation with your sea view room and appreciate your patience as we offered alternative solutions. Your comments about our animation team will also be taken into consideration as we continually seek ways to improve our guest experiences. Thank you once again for sharing your thoughts with us. We value your feedback as it helps us enhance our services. Should you choose to visit us again in the future, please do not hesitate to reach out directly so we can ensure a more enjoyable stay. Warm regards,