Mövenpick Waterpark Resort & Spa Soma Bay

Dear Sir/Madam, Greetings from sunny Soma Bay! Thank you very much for taking the time to share your comment in HolidayCheck in regards to your recent stay with us at Mövenpick Resort Soma Bay. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Mövenpick Resort Soma Bay and at all Mövenpick Hotels & Resorts. Referring to your review please be noted that your comments will be discussed with the concerned department and corrective action will be taken to ensure that will not be repeated in the future and please accept our apology for any inconvenience caused, and be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as it is through constructive criticism such as yours that we are able to monitor our hotel operations more closely and take corrective action when necessary. Once again, thank you very much for taking the time to provide us with your feed-back and we look forward in welcoming you back to the Mövenpick Resort Soma Bay in the near future. Sincerely yours, Walaa Hussein Executive Office