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Sladjana (51-55)
DeutschlandAus Deutschland
Alleinreisend • Oktober 2024
Anlage 3 Sterne und Hausriff und Personal 5 Sterne
2,9 / 6

Allgemein

Ein traumhaftes Hausriff, sehr liebenswertes und bemühtes Personal und hervorragendes Massage Center. Die Anlage und Strandbungalows sind sehr in die Jahre gekommen und der Steg zu den Wasserbungalows bricht an manchen Stellen durch. Was sehr gefährlich werden kann. Die Anlage entspricht leider keinen 5 Sternen.


Infos zur Reise
Verreist als:Alleinreisend
Infos zum Bewerter
Vorname:Sladjana
Alter:51-55
Bewertungen:4
Kommentar des Hoteliers

Dear Sladjana, Thank you for sharing your honest feedback. We’re so glad to hear that you enjoyed the fantastic house reef, the friendly and helpful staff, and the excellent massage center! It’s wonderful to know that these aspects of your stay were memorable. However, we are truly sorry to hear that you found the condition of some of the facilities to be below expectations. Your comments about the beach bungalows and the walkway to the water bungalows are concerning, and we take your safety and comfort very seriously. We will immediately address these areas to ensure that any issues are resolved and that our guests feel secure during their stay. While we strive to provide a five-star experience for all our guests, we understand that there were aspects of your stay that did not meet this standard. Please know that we are constantly working on improvements and your valuable feedback will be used to guide our efforts going forward. We appreciate you bringing these issues to our attention, and we hope that, despite these concerns, you were able to enjoy the natural beauty of the Maldives and the hospitality of our team. We would love to welcome you back in the future and ensure that your next stay is a flawless one. Thank you again for sharing your thoughts! Sincerely, Jennifer Ann Cruz Front Office Manager