Olympic Lagoon Resort Ayia Napa

Dear Hans - Werner, Thank you for choosing Olympic Lagoon Resort Agia Napa for your recent holiday. We are happy that you enjoyed your room, our amenities and food choices. We apologize that we were not able to address your concerns in German. We understand your issues raised regarding large groups, we continuously try to control the behavior in line and in collaboration with the tour operator, there are occasions where groups do step out of line. Unfortunately there are no screening methods to use and although not the model we wish to portray , it is indeed hard to control fully and are sorry that you were witness to any unsightly behavior from fellow guests. Furthermore, as a company we have made huge investments in two new banqueting venues away from the main hotel and humongous efforts by the hotel are made to try to separate and allocate large groups away from families, which I am sure you can understand is an enormous task and will continue in the future. Our aim is to provide our guests with our utmost in high quality services. It was an honour to have you as our guests and we hope to have the opportunity to welcome you back and reinstall your trust in the Olympic Lagoon Resort. Kind Regards, Andreas Antoniou Resort General Manager