Pelekas Monastery (Im Umbau/Renovierung)

Dear Joachim, We are clearly disappointed to realize that your stay with us did not reach your expectations. As our first priorities are our guest satisfaction and the quality of services and facilities, please rest assured that all of your comments will be carefully evaluated and taken into consideration. With regards to the hotel rating, we would like to advise you that Aquis Pelekas Beach is an official 5* beach resort hotel as certified by the Greek Tourism Ministry. It is clearly understandable that all guests are comparing their stay based on previous experiences on a global basis, but we would like to advise you to always take into consideration the different rating/price/destination ratio. Furthermore, regarding your comments over our all inclusive program, we would like to inform you that all of our partners as well as our website have in detail all the required information, just exaclty to avoid any misunderstanding with our guests and of course to be able to have all the required information prior their booking. Your comments over the room ventilation as well as the TV channels have already been addressed to the hotel management in order to receive a full report on the one hand and to clearly discuss them further as we are on the process of preparing for season 2014. However, we always advise all of our guests to refer to the hotel management during their stay as they are always available in order to assist you further and to improve your holiday experience. Last but not least, we would like to thank you for your honest review! We always work hard in order to ensure our guest satisfaction and to offer the expected level of services! Finally, please be assured that our management is reviewing and addressing each issue that you experienced to prevent any future occurrences. With kindest regards, Chrisa Konstantopoulou Head of Marketing Aquis Hotels & Resorts