Pelekas Monastery (Im Umbau/Renovierung)

Dear guest, I would like to thank you for your honest review and the points raised in it here on Holiday Check. We certainly try our best in order to make your holiday as comfortable and pleasant as possible, but we also know that this cannot happen every single time. However we are very keen in finding out what we did wrong and therefore have the chance to rectify it in the near future. Regarding your heading about the cleanliness in the room ‘’we strongly believe that cleanliness is one of the hotel’s strongest points and I am confident that many other readers and reviewers will agree to this. However if the room in your case was not as clean as you would expect to be in a 5 star hotel I apologize for the inconvenience. However, even if there was an issue with the room, the only thing you had to do is to report it to our reception or a manager and immediately we would have offered you one or more alternatives and you would have left the hotel with a very different impression. Nevertheless, I am very sorry to have disappointed you during your recent stay. I would like to have the opportunity of welcoming you again in future here at Aquis Pelekas Beach Hotel and offering you a more satisfactory experience, exceeding your expectations and change totally the picture you have for our hotel at this moment.