Pickalbatros Aqua Park Resort - Hurghada

Dear Guest, Thank you for taking the time to write your review for a stay ! We really appreciate your comments. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Also there is a German guest relation all the information about her is in the reception.Hotel provide a safe box in the room free of charge and guests is informed about that in all inclusive sheet during the check in, (hotel management has no responsibility for values belongs for the guests which is out of the safe box) hotel management is not informed from you side about your request to help you to do investigation as our policy and proceeds in the hotel. I appreciate your understanding that we are committed to constantly upgrade our services & facilities in order to enhance guests’ experience during their stay with us. I assure you that your review does not reflect the current reality; nevertheless, we are sorry for any disturbance caused to you during your stay. Thank you again, and we look forward to seeing you on your next trip to Hurghada. Should you change your mind, please contact me directly and I will arrange for your stay. Best Regards, Sherry Alashraf Supervisor Guest Service Center Sea World & Beach Albatros Garden Aquabluresort_gr@yahoo.com