Princess Andriana Resort & Spa

Dear Natalie, We would like to thank you for taking the time to share your feedback with us, following your recent stay at Princess Andriana. It is indeed disappointing to read that we have not managed to meet your expectations, and we would like to offer our apologies for not being able to reach your satisfaction. We would like to mention that bottled water is offered free of charge in each room’s mini bar, which is refilled every second day. Tap water is offered in all our bars & restaurants. Kindly be informed that tap water is perfectly drinkable and of very good quality, as it is filtered twice with a procedure called reverse osmosis. Moreover, please note that during this period the hotel’s occupancy is on a high level, so it is expected that the F&B outlets might be serving a lot of guests at the same time. We are sorry if the waiting time was more than you could tolerate, although we always try to offer the best service possible. Generally, it would have been much more helpful if you had shared your feedback with us while in resort, since we would have been able to offer the relevant explanations and to improve your stay in anyway we could. Unfortunately, you did not give us the chance to do so. We hope that you would give the hotel a second chance, since we would be happy to have you back in order to ensure the quality stay you expect and deserve. Kind regards, Princess Andriana Resort & Spa