Princess Sun Hotel & Spa

Dear Carsten, Thank you for choosing Princess Sun Hotel & Spa and for sharing your feedback with us. We’re pleased to hear that your check-in experience and interactions with our restaurant and lobby bar staff were positive. We also appreciate your constructive comments, which will help us continue to improve. We apologize for the issues you experienced with the room size and the leaking pipes. These are things we will address to ensure greater comfort for future guests. We’ll also consider adding towel hooks or drying racks in the bathrooms as part of our ongoing efforts to enhance the room amenities. We also take your comments about the pool bar and food seriously. We’re continuously working with our team to improve service at all areas, As for the location, we understand that it may not have been ideal for everyone. However, it is clearly noted in our hotel’s information prior to booking, and we encourage guests to review these details to better manage their expectations. Lastly, we appreciate your comments about the food and entertainment. We are always exploring ways to diversify and improve our offerings and will take your feedback into account for future enhancements. Thank you again for your review, and we hope to have the opportunity to welcome you back soon with improvements that better meet your expectations! Sincerely, Princess Sun Hotel & Spa by H Hotels Collection