Pullman Phuket Panwa Beach Resort

Dear Ms. Julia, Thank you very much for taking the time to share your feedback following your recent stay with Pullman Phuket Panwa Beach. We are pleased to hear that you enjoyed our beautiful surroundings, the view, our breakfast selection, and the friendliness of our team. Your kind comments about the breakfast buffet and coffee variety are especially appreciated and will be shared with our culinary team — they will be delighted to know their efforts made a positive impression. At the same time, we are sorry to learn about your experience with the rooms. Please accept our apologies for the inconvenience caused by the musty smell and the condition of the rooms you encountered. This is certainly not the standard we strive to provide, and we completely understand how disappointing this must have been, especially after having to change rooms more than once. Your feedback is extremely valuable to us and has been shared with our management and engineering teams. We are actively reviewing the condition of our rooms, including issues related to wear and humidity, as part of our ongoing improvement and refurbishment plans to ensure a more comfortable experience for our guests in the future. Thank you again for your honest comments and for giving us the opportunity to improve. We truly hope we may have the chance to welcome you back again and provide you with a much more seamless and enjoyable stay. Kind regards, Ketjira Saisang Assistant Experience Manager