Railay Princess Resort and Spa

Dear Mr. Peter, Thank you very much for sharing your experience with us. We are pleased to know that you found our transfer service convenient and that you were satisfied with the cleanliness of our rooms. At the same time, we sincerely apologize for the inconveniences you encountered, particularly regarding the communication with our reservation desk and the unexpected issue with your booking confirmation. We will review this matter carefully with our team to ensure that all confirmations are handled more accurately and efficiently in the future. We also take note of your feedback regarding the bathroom safety and will evaluate improvements to ensure our facilities are both comfortable and secure for our guests. Your comments are very valuable and will help us improve both our service and facilities. We truly appreciate your constructive feedback and hope to have the chance to welcome you again, so we may provide you with a more seamless and enjoyable experience. Warm regards, Hotel Management Team