Railay Princess Resort and Spa

Dear Mr./Ms. Annika, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that some aspects of your experience did not meet your expectations, and we truly appreciate your detailed comments as they help us to improve our services and facilities. Restaurant We are delighted to hear that you enjoyed our breakfast selection. At the same time, we take note of your comments regarding pricing and will review this internally while continuing to ensure the quality of our offerings. Room We sincerely apologize for the condition of your room and for the inconvenience caused regarding the extra bed arrangement. Your feedback about lighting and the overall dated condition has been shared with our management and maintenance teams for urgent review and improvement. Location We appreciate your remarks regarding our location on Railay East Beach. While it is not suitable for swimming, the beauty of the nearby Railay West and Phra Nang beaches is indeed one of the highlights of staying in this area. We will also work to ensure that guests are better informed about access to Railay by boat before arrival. General Hotel Opinion We regret to hear that you felt our service was unfriendly. This is not the level of hospitality we strive for, and we will emphasize staff training to ensure all guests feel warmly welcomed and cared for. Activities / Facilities Your comments regarding the pool water quality and the limited shade available are very important. Our engineering and housekeeping teams have been advised to monitor pool cleanliness more closely, and we will review the number of umbrellas provided to improve guest comfort. Once again, we sincerely apologize for the inconveniences you experienced and truly appreciate your constructive feedback. Please be assured that we are taking steps to make the necessary improvements. We hope to have the opportunity to welcome you again in the future and provide you with a much more enjoyable stay. Warm regards, Hotel Management Team