Aus ÖsterreichDer Bungalow und das Frühstück war Top nur das Personal war nahezu unsympathisch und abgehoben schade . Beim einchecken war es eine Dame man glaubte eine Art Chefin sitzt vor einem sehr bestimmend und einfach unsympathisch. Von kundenfreundlichkeit keine Spur. Das meiste Personal war ähnlich.
- ZimmergrößeSehr gut
- SchlafqualitätSehr gut
- SauberkeitGut
Bungalow war groß sauber wir in die Natur eingebaut das Bad groß und sehr schön
| Infos zur Reise | |
|---|---|
| Verreist als: | Alleinreisend |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Johann |
| Alter: | 66-70 |
| Bewertungen: | 1 |
Dear Johann, Thank you very much for taking the time to share your feedback following your recent stay at Santiburi Koh Samui. We are delighted to hear that you enjoyed your accommodation, the bungalow style, the breakfast offerings, and the beautiful location of our resort. It’s wonderful to know that these aspects contributed positively to your stay. We also greatly appreciate your honest feedback and we are truly sorry to learn that you found the service from some of our staff, particularly during check-in, to be less warm and welcoming than you expected. This is certainly not the experience we wish to provide, and we sincerely apologize if any member of our team came across as aloof or unpleasant. We take your comments very seriously and will be addressing this with our team to ensure we consistently deliver the attentive and friendly service our guests deserve. Please know that it would be our pleasure to have another opportunity to welcome you back to Santiburi on a future visit to Koh Samui. Until then, we wish you all the best. Sincerely, Warinee Pedsuwan, Director of Rooms Santiburi Koh Samui
