Serenity Alpha Beach

Dear Mrs. Bernd Uhrhammer, Thank you for taking the time to share your experience on Holidaycheck. I am disappointed to read that you had no found the hotel to your level of expectations and accept our apology that these feelings were not collected from you throughout your stay. Although I understand you had several contacts with our guest relation team, had we have known you felt this way we could have ensured extra efforts were made with your good self. We are pleased to hear that we could exceed your expectations and that you liked our hotel. Your praise is indeed our greatest motivation and we are pleased to read that our team has done everything to make your stay as successful as it should be. Furthermore we will pass on your compliments to our staff, which is the best motivation we can offer! Accept my apology on behalf of your travel agency for not telling you about the pool renovation as they have been notified 3 months back, however for the guest comfort we do have other 4 swimming pools in use at the hotel along with free access to our sister hotel's facilities (FunCity). We do understand that your room was in the other wing of the hotel next to the relaxing pool. Meanwhile we can currently only hope that the positive memories of your holiday will dominate. We would be delighted to welcome you again in order to meet all your expectations. Best Regards, Aladin El Ashry General Manager