Sousse Pearl Marriott Resort & Spa

Dear Mr. Selcuk, Thank you for sharing your thoughts with us. While I sincerely regret that your stay did not fully meet your expectations, I was surprised to read your comments given that you had initially requested to extend your stay. We always strive to provide the best experience possible, and it’s unfortunate that we were unable to accommodate your extension due to high occupancy. In terms of the feedback regarding cleanliness and staff interactions, I apologize if you felt our service did not reflect the standards we are known for. We take such comments very seriously and will be reviewing them internally to ensure we address any shortcomings. Our team is committed to offering warm, personalized service, and I am disappointed to hear that this was not your experience. Nonetheless, I appreciate your feedback and hope we can welcome you again to provide the positive experience we know we are capable of delivering. Kind regards, Mohamed Ali Jlaiel General Manager Sousse Pearl Marriott Resort & Spa