Sunscape Curaçao Resort, Spa & Casino

Dear Coldcase, We would like to start by thanking you for giving us the opportunity to be part of your vacations and for your taking the time to share your personal opinion about your experience. We are very much concerned by the experience of our guests; it helps us to evaluate our service and to take the necessary actions to improve it, as our mission is to aim for excellence. We would like to offer our sincerest apologies for the areas where we did not meet your expectations. We never like to hear that our guests have been disappointed in their stay. On the other hand, we are happy to read that you've enjoyed of our pool, crystal clear blue waters and the service provided by our team members. We will be sharing your kind compliments towards our team members. You can be sure that we have taken note of these aspects you mentioned that made your stay less than perfect. We are sad to know that these issues dampened your perception about our resort. We hope your future travels brings you back to our beautiful property. A cordial greeting, Bras da Silva Lucas. Assistant social media coordinator & eConcierge.