Aus DeutschlandIn die Jahre gekommene Zimmer. Viel zu weite Wege um vom Zimmer raus aus dem Hotel zu kommen. Beim Frühstück fehlt es an einigen zu einem 5 Sterne Hotel. Wollte einmal den Shuttle vom Strand nutzen und er kam nicht. 1 mal die Stunde bei so einer kurzen Strecke einen Shuttle anzubieten ist unterirdisch. Die Toiletten am Pool sind eine Frechheit. Noch nie so eine ekelhafte Toilette in einem 5 Sterne Hotel erlebt. Das Personal ist immer hilfsbereit und bemüht.
| Infos zur Reise | |
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| Verreist als: | Paar |
| Infos zum Bewerter | |
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| Vorname: | Aslan |
| Alter: | 36-40 |
| Bewertungen: | 2 |
Dear Aslan, Thank you for taking the time to share your detailed feedback. We sincerely appreciate your honest comments, as they help us identify areas where we need to improve. We’re sorry to hear that some aspects of your stay did not meet your expectations, particularly regarding the room condition, walking distance within the resort, breakfast offerings, shuttle service, and the pool restroom facilities. Please accept our apologies for the inconvenience caused, especially concerning the shuttle service and the cleanliness of the pool toilets, this is certainly not the standard we aim to provide, and we have shared your comments with the relevant teams for immediate review and corrective action. On a positive note, we’re grateful for your kind words about our staff. It’s encouraging to know that their helpfulness and efforts made a positive impression despite the challenges you experienced. Thank you again for your valuable feedback. We truly hope to have another opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards, SUNSURI PHUKET Team
