TH Gioiosa Marea - Capo Calavà Village

Dear Guest, thank you for sharing your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations and that several aspects of your stay left you disappointed. We regret that you found the condition of the hotel and the organization of services unsatisfactory. Your comments regarding the quality and variety of food and the room cleaning schedule are taken very seriously and will be thoroughly reviewed with the departments involved. We also acknowledge your concerns about the pool reservation system and the limitations on usage time, as well as the additional costs you encountered during your stay. It is never our intention to make guests feel unwelcome or poorly treated, and we sincerely apologize if that was the impression given. Your feedback highlights areas where we must do better, and we thank you for bringing them to our attention. We hope you may consider giving us another opportunity in the future to offer the level of quality and hospitality we aim to provide to all our guests.