The Cascades Golf Resort, Spa & Thalasso

Dear Ms. Sylvia I would like to thank you for finding the time to participate as this helps our efforts greatly in satisfying you as a customer with our facilities and services. I was sorry to learn of your concerns regarding your recent stay at La Residence des Cascades and at the outset, would like to offer my sincere apologies for the disappointment you have expressed. My understanding from your comments is that you were not satisfied with Location of our Hotel as well furniture's or decorations which you are defiantly correct as it’s a personal taste as sure can't be matching to all people, More positive note, I was pleased to learn that you enjoyed other aspects of your stay with us as this part we can manage and improve as well but for the location that we couldn't help. I do therefore hope that you will not judge us solely on the basis of this particular experience. It would be very helpful for me to find out the reasoning of your impressions and be able to regain your trust in our Hotel. In closing, may I thank you, once again, for taking the time to participate. We are grateful for your support and feedback and look forward to welcoming you back therefore please contact my office e-mail (reception@residencedescascades.com) in order to do satisfaction arrangement for your coming stay With My best Regards Wassim Wasfi Front Office Manager