The Haven Khao Lak

Dear Dave, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel beautiful and modern, and that you appreciated the efforts and positive attitude of our staff. We always strive to provide the best experience for our guests, and your recognition of our team's hard work means a lot to us. However, we are truly sorry that some aspects of your stay did not meet your expectations, particularly in terms of cleanliness, maintenance, and the food quality. Your comments about the upkeep of certain areas, especially the wood, and the cleanliness of the pool are of great concern to us. Rest assured that we are addressing these issues with our maintenance team to ensure that such conditions are improved for future guests. We apologize that the size of the Ocean Villa did not meet your expectations, and we appreciate your feedback on the room descriptions. We will review these details to ensure they reflect accurate information. Regarding the beach and loungers, we understand that a relaxing beach experience is important. However, please be informed that to put the sun loungers are prohibit by Phang Nga Provincial Authority. We hope that despite these challenges, you were able to enjoy the stunning views and some relaxation by the beach. We truly value your feedback and will take it into consideration as we work on making improvements. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for a stay that better reflects our usual standards. Regards, Nathabhol (James) Nuimaung Room Division Manager