The Retreat Palm Dubai MGallery by Sofitel

Dear Sabrina, Thank you for taking the time to share your detailed feedback following your stay at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to read that you enjoyed your sea view suite and that the New Year’s Eve fireworks offered an absolutely stunning and memorable experience. It is especially rewarding to know that the service across the hotel, from our restaurant team to housekeeping, met your expectations. Your kind appreciation has been shared with the team, and a special thank you will certainly be conveyed to Amal for making your stay even more enjoyable. At the same time, please accept our sincere apologies that the room service dining experience did not meet your expectations. Your comments regarding the food quality have been noted and shared with our culinary team for review and improvement. We also appreciate your understanding regarding the surrounding construction activity and are pleased that the panoramic views of Dubai still added value to your stay. Thank you once again for your balanced and thoughtful feedback. We truly hope to have the pleasure of welcoming you back in the future for an even more refined and seamless experience. Best regards, Samir Arora General Manager