Aus DeutschlandWir hatten ein Familienzimmer gebucht, für fünf Personen. Bekommen haben wir ein Zwei Bett Zimmer mit einem Doppelbett und einer Couch, also nur vier Schlafplätze. Wir mussten 1000 Dhs extra bezahlen um ein anderes Zwei Bett Zimmer mit Couch und zwei Extrabetten zu bekommen. Es war enorm eng.
Beliebte Aktivitäten
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im August 2025 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Andreas |
| Alter: | 56-60 |
| Bewertungen: | 1 |
Dear Andres, We truly appreciate you taking a moment to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room allocation and in-room entertainment. We understand that the original room setup did not fully meet your expectations for a family of five, and we regret the discomfort and additional expense this caused. Your comments have been shared with our reservations and front office teams to ensure room assignments are better aligned with guest needs moving forward. We also appreciate your feedback on the breakfast buffet service and the condition of in-room entertainment features. Please rest assured that your observations are being reviewed by our department heads for necessary improvements to both service efficiency and maintenance standards. We value your input and hope to have the opportunity to welcome you again, providing a much more comfortable and seamless stay. Sincerely yours, Imad Akil General Manager towers.hotel@rotana.com
