TUI BLUE Adriatic Beach

Dear Thomas, We are truly sorry to hear about the issues you experienced during your stay with us. We strive to maintain the highest standards of cleanliness and I will personally address this issue with our housekeeping team to ensure it does not happen again. We aim to provide fresh and hot food at all times and I will discuss this with our culinary team to rectify the situation. Your comments about the paths being dilapidated are concerning. We will conduct a thorough inspection and carry out necessary repairs immediately. Safety is our top priority and I am alarmed to hear that you found the evacuation plan incorrect. We will review and update it as necessary. We understand that these experiences have led you to feel that our hotel is not worth the price. We are committed to providing a high-quality experience for all our guests and clearly, we fell short in your case. We would like to assure you that we are taking your feedback seriously and will use it to improve our services. Kind regards, Andrijana Bakalić Front Office Manager