TUI BLUE Palazzo del Mare

Dear Sybille, thank you for choosing TUI BLUE Palazzo del Mare for your holidays and for your taking the time to review our hotel. We would like to thank you for your positive comments regarding our staff’s service. However, we are disappointed to hear that we did not manage to meet your expectations on several aspects of the hotel. We also regret that our cleaning services were not up to your standards. According to our records, you only let us know about the cleaning issues two days before your departure. Nevertheless, we promptly resolved them and took extra care to make sure the rest of your stay was worry-free. We welcome all feedback and we really appreciate the time you took to share these comments with us, as you gave us the chance to improve our services and therefore making your stay more enjoyable. We are truly sorry to know you were unsatisfied with our buffet selection, as we believe we offer a big variety of dishes to suit everybody's tastes. Please rest assured that we will share your comments to the relevant departments for consideration. We truly hope that you will give us the chance to welcome you again in the future for an improved experience during your stay. Yours sincerely, The Hotel Management