TUI KIDS CLUB Maspalomas Princess

Dear Julia, We sincerely appreciate your comments about your stay at our hotel Maspalomas & Tabaiba Princess. We regret that our rooms did not meet your expectations. All room furnishings are continually checked by both the housekeepers and the housekeeping staff, and if required a change is made. The team is also available 24 hours a day should any aspect of the room not be to your satisfaction so that it can be dealt with in the best possible way. On the other hand, we are sorry to hear about your experience in catering. We understand that the busiest times of the year, especially in these holidays, can generate queues due to the high number of people, but we try to manage them as quickly as possible, being only occasional moments. If you want to enjoy the quieter hours, we recommend using our app and the totems that are available throughout the resort, where you can check the quietest times for our restaurants. However, we are pleased to hear that you enjoyed the pool area and children's pool, and that overall you had a great holiday. Furthermore, we are delighted to hear that you were satisfied with the level of cleanliness of our facilities and that you noticed the dedicated effort of our staff to maintain an impeccable environment at all times. We appreciate you taking the time to tell us about your experience and to rate us. Please be assured that we have taken careful note of each and every one of your comments so that you can give us a second chance and truly experience the Princess Hotels experience in its entirety. Best regards, Princess - Customer Care Team