TUI KIDS CLUB Maspalomas Princess

Dear Sabrina, First of all, we would like to express our sincere thanks for taking the time to share your experience and give us your review of your stay at the Maspalomas Princess Hotel. We deeply regret that your experience at our hotel did not meet your expectations. We are saddened to hear that you found the room too small. On our website, we strive to provide full details of every aspect of the room, from its dimensions to detailed pictures, so that our guests have a clear idea of what to expect on arrival. In this way, we try to avoid a person arriving at the hotel expecting something that we do not offer from the outset, and we are sorry about that. Furthermore, we sincerely regret any misunderstanding or perceived lack of attention from our staff. We would like to assure you that our entire team is highly trained in customer service standards and that our intention was never to make you feel uncomfortable in any way. We greatly value your feedback and will use it to improve our services and guest experience in the future. The comfort and enjoyment of our guests is our top priority and you can be assured that we have taken careful note of all your feedback with the firm intention of providing you with a much more satisfactory experience on your next visit. We sincerely hope that you will give us a second opportunity to demonstrate our commitment to customer service excellence and the comfort of our guests. Best regards, Princess - Customer Care Team