Two Seasons Hotel & Apartments

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. While we are pleased that you found the reception service welcoming and appreciated the spaciousness of your room, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments regarding breakfast variety, restaurant service, and the smoking policy are taken very seriously. For your reference, only a few floors in our property are designated for smokers, while the majority of our floors are non-smoking to ensure a more comfortable environment for our guests. We regret any inconvenience this may have caused and will continue to do our best to allocate non-smoking rooms for guests who prefer them. We also note your observations about the overall condition of the property and facilities. Continuous improvement is one of our priorities, and your input helps us identify where changes are most needed. We truly regret that your experience fell short of what we aim to deliver. We hope you may give us another chance in the future to provide you with a more enjoyable and memorable stay. Warm regards, Two Seasons Hotel & Apartments Dubai