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Anne (31-35)
DeutschlandAus Deutschland
Verreist als Paar • Mai 2019 • 2 Wochen • Strand
Hier eher nicht urlauben...
3,0 / 6

Allgemein
  • Preis-Leistungs-Verhältnis
    Eher gut

große Anlage, man muss den Pauschaltourismus schon sehr lieben, Angestellte sprechen kaum englisch, daher ist es schwierig Fragen zu klären, das Buffet-Essen ist definitiv nicht zu empfehlen, das Essen in den Restaurants bei denen man reservieren muss ist dahingegen super! Wir haben einen Ausflug über das Hotel gebucht (Firma Nexus) und der war ein Reinfall, die beiden anderen Ausflüge von tripadvisor waren super!


Zimmer
  • Eher schlecht

  • Restaurant & Bars
  • Eher schlecht

  • Service
  • Eher schlecht

  • Lage & Umgebung
  • Gut

  • Aktivitäten

    Beliebte Aktivitäten

    • Strand

    Preis-Leistungs-Verhältnis: Angemessen
    Infos zur Reise
    Verreist als:Paar
    Dauer:2 Wochen im Mai 2019
    Reisegrund:Strand
    Infos zum Bewerter
    Vorname:Anne
    Alter:31-35
    Bewertungen:1
    Kommentar des Hoteliers

    Dear Guest, Greetings from Vista Sol Punta Cana. Thank you for taking the time to give us your feedback. We truly regret to know that you perceived deficiencies in our customer service employees’ skills to communicate in English. Even though it is challenging to find team members with different language skills our goal is to constantly provide development skill within the property so that our team is constantly learning. Please note that Dominican Republic is not an English or German speaking country. Also, when we travel abroad, it is always advisable to have an open and positive mindset. On the other side, we deeply regret that our gastronomic offer did not meet your expectations. Our hotel offers a wide variety both in our bars (7), buffet (1) and the specialty restaurants (5) with the aim of meeting the culinary demands of different cultures who visit us. As a company focused on service, we are aware that it is thanks to the valuable comments from our customers that we can continue working for the optimization and improvement of our services. At breakfast, lunch and dinner time we offer to our guests a wide variety and fresh selection of vegetables, legumes, fruits, juices, fish, seafood, meat, pastries and more. It's important to mention that there are 4 theme nights weekly at the buffet (50% of the total gastronomy selection are typical and traditional plaits): *Dominican (Monday) * Spanish (Thursday) *Gala (Friday) *Italian (Sunday). However, quality is a subjective concept. Referring to the excursion you mention it is important to say that, as an independent service, you can find employees of Nexus at the hotel. They are not Vista Sol Punta Cana staff, there is only an association agreement. We hope to receive you again soon in the hotel. Sincerely, Macarena Peña Guest Service