Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana We regret that your stay was not entirely satisfactory. As a company focused on service, we continue working hard day by day for the optimization and improvement. First of all we would like to thank you for the comments that you have left. It was very kind of you to have taken the time to write us, we really appreciate it. In order to your comments, we would to points a few things: Our rooms are subject to daily revisions from our maintenance and housekeeping departments; however, there might be situations that can arise during our guests stay. We deeply regret that our gastronomic offer did not meet your expectations. Our hotel offers a wide variety both in our bars (7), buffet (1) and the specialty restaurants (3+1 Snack Bar) with the aim of meeting the culinary demands of different cultures who visit us. As a company focused on service, we are aware that it is thanks to the valuable comments from our customers that we can continue working for the optimization and improvement of our services. We would like to emphasize that after a few days in a “All Inclusive Resort" everything could start being repetitive. The standard of quality does not varies from day to day. Customer perception is also subject to their own tastes and preferences In reference to service, we are surprised and worried to hear that you are not satisfied. In fact, our warm and attentive service use to be very often highlighted and definitely it make the difference in Vista Sol Punta Cana We do hope you will give us another opportunity by returning back to experience our true level of service. Sincerely, Lucila Di Chiara, Guest Service Manager.