Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana. Thank you very much for allowing me to clarify this situation with the community From the time you reported what happened, the Heads Security and the Management we both remained at your disposal in assisting all that you requested. The corresponding internal investigation was carefully examined and performed and any evidence was founded.We could detect that neither your main door nor the door balcony were properly closed. It is advisable to be cautious and always careful with our belongings to avoid situations like the one you mentioned. Our hotel has a standard operating procedure for assuring the security of our clients, it allows us to control and monitor all entrances to guests’ rooms and it also includes a thorough method of inspection of employees that are coming in and out of the resort. We inform the clients…. at our information brochure given at the check in, in our information panel at the Reception area and in a sticker located at the back door in the room , always the text says hotel is not responsible of money of value objects left out of the deposit box . Our guests are our reason for being and our greatest treasure. All our efforts are based and focus on meeting and make our guests happy. Unfortunately, sometimes these issues mentioned they damage our daily work. We do hope you will give us another opportunity by returning back to experience our true level of service. Thanks for choosing Vista Sol Punta Cana. Best regards, Kristina Nikitenkova Guest Service Manager