whala!bávaro

Dear Herbert, Greetings from Whala!Bavaro Thank you for taking the time to write a review of your experience in our hotel. We are very sorry to read that you did not enjoy your recent stay with us. Our Resort ensures that prior to our valued guest’s arrival, all our rooms are carefully prepared and all the equipment in the rooms works properly. For this our housekeeping and maintenance department revises throughout each room in order to provide our customers with all the amenities our clients require. We guarantee you that our competent staff works with their best disposition to accomplish all our guests’ requirements, within the diverse services of our operation. In addition to this, our maintenance department responds accurately to every customer request in order to reassure the comforting services our clients’ needs. In our Hotel we truly understand that the services our clients long for the most, are accommodation, food and beverage, therefore we are extremely careful in assuring our clients comforting accommodations, as it considerably influence our customer’s satisfaction and disposition to return. Therefore we deeply regret your room was affected by some maintenance or cleaning problems and as a result may have gotten a negative impression of our services. Also we offer you our apologies if in any particular manner you felt uncomfortable due of the words Princess as you mention. We can assure you that it is not their intention to cause our dear guests any discomfort with this,, please allow us to inform you that your comment has quite surprised us, since it is not normal that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about their friendliness, attentiveness, and hospitality which characterize the Dominican people. All the Whala! Bávaro team sends you an affectionate and attentive greeting. Sincerely, Jhoanna Villaman