Wyndham Garden Naithon Phuket

Dear Ms. Julia, Thank you for taking the time to share your feedback. We sincerely regret to learn about the inconveniences you encountered during your stay, and we apologize for the experience falling far below your expectations. As a newly opened property, we acknowledge that certain operational areas were not yet fully optimized, and we are truly sorry that this affected your check-in process. Your comments regarding the waiting time, lobby conditions, and the comfort of your family, especially the children are deeply concerning, and we are taking immediate steps to prevent such situations from recurring. We also wish to extend our apologies for the billing error during check-out. Although the issue was ultimately resolved, it should never have occurred. We have reinforced our verification procedures to ensure that all charges are accurately confirmed with the correct guests before being posted. Your feedback is extremely valuable to us, as it highlights areas where we must improve to deliver the level of service and comfort our guests deserve. We hope you may consider giving us another opportunity in the future to provide a far better experience. Warm regards, Pravit R. Front Office Manager