Jimbaran Puri, A Belmond Hotel, Bali

Dear EW, Apologies I am unable to reply in German, I wanted to thank you for staying with us again. Though of course I am very disappointed to read a number of your comments that you would not recommend us, we are very sorry you feel this way. In regards to the Yoga and meditation we do indeed still offer this complimentary and each of them twice a week, apologies we did not communicate this more clearly with you during your stay. It's unfortunate you did not raise any of these issues when you were with us here in Jimbaran as we would have done all we could to improve your experience whilst in the hotel. The heavy though unseasonal rains we experienced in October did impact the beach experience and for this situation you faced again we are very sorry, we do all we can in regards to cleaning the beach and our ongoing efforts do have an impact. We are of course pleased you scored a number of areas five out of five, thank you very much and we are pleased you enjoyed these services in the resort. Thank you very much for staying with us again and we do hope you will give us another opportunity in the future. With best regards from Jimbaran, Charles CHARLES KNEIPP GENERAL MANAGER