Aelius Hotel and Spa

Dear Kim, Thank you for sharing your feedback with us. We're glad you appreciated the exterior of our hotel, and we're genuinely sorry to hear that your experience fell short of expectations. Regarding the deluxe room, we assure you that our descriptions are accurate representations of the accommodations provided. We understand the importance of meeting guests' expectations, and we strive to ensure that every aspect of your stay aligns with our advertised standards. Cleanliness is a top priority for us, and we adhere to strict standards set by the state. Our pools undergo thorough cleaning between 7 am and 9 am daily, and we conduct six quality checks throughout the day to maintain optimal chlorine levels and water quality. Additionally, we work with external partners to ensure our facilities meet all necessary certifications and standards. We apologize if the pool did not meet your expectations during your visit, and we will investigate this matter further to address any concerns. Regarding our all-inclusive package, we offer a variety of branded premium alcohol options, along with a selection of snacks and dishes available at our pool bar. We're sorry if the offerings did not fully meet your preferences, but please know that our chefs are always open to accommodating specific requests to enhance your dining experience. We sincerely appreciate your feedback as it helps us identify areas for improvement and ensure that future guests enjoy a more satisfactory experience. Warm regards from Crete, Team Lavris Hotels