Avena Resort & Spa

Thank you for taking the time to share your detailed feedback with us. I sincerely apologize for the inconvenience you experienced during your stay. We strive to provide the highest standards of cleanliness and comfort, and I am sorry to hear that we did not meet your expectations in these areas. Regarding the cleanliness and noise issues in your room, I apologize for the unpleasant disturbance you encountered. I have shared your comments with our maintenance teams to ensure these matters are addressed immediately. Your comfort is our priority, and we will take the necessary steps to prevent such issues in the future. I'm also sorry to hear that you and other guests experienced stomach problems. Please be assured that the health and safety of our guests are of utmost importance to us. We have strict hygiene protocols in place, and all food, water, pool and ice cubes regulary tested in labrotary and during your stay we did not get any problem with ice cubes or food. In terms of the food variety at our buffet, we aim to offer a wide range of dishes to cater to different tastes. I regret that you found the options repetitive after a few days. We continuously work on improving our menu and will certainly take your feedback into consideration to enhance the dining experience for our guests. I appreciate your comments about the Turkish evening and the variety of food offered. While we strive to provide a taste of local cuisine, we also provide diversity in our menu, and we will work on balancing this to better meet the preferences of all our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.