Wir haben eine Juniorsuite in der obersten Etage gebucht (teuerste Kategorie). Leider sind die Matratzen sehr durchgelegen.Das Sofa ist auch kaum zu nutzen, durchgelegen,man sackt fast bis nach unten durch. Die einzige Möglichkeit zum Sitzen sind die 2 ungemütlichen Plastikbalkonstühle. Die Zimmerreinigung findet auch fast immer erst nach 14.30 Uhr statt. Das Essen ist ok,aber halt sehr auf die englischen Gäste ausgelegt. Wir werden das Hotel nicht wieder buchen.
| Infos zur Reise | |
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| Verreist als: | Paar |
| Infos zum Bewerter | |
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| Vorname: | Petra |
| Alter: | 71+ |
| Bewertungen: | 1 |
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We're sorry to hear that certain aspects of your visit did not meet your expectations. We would like to take this opportunity to mention that we always encourage our guests to inform us during their stay if anything does not meet their satisfaction. This allows us the chance to address concerns promptly and find a suitable solution whenever possible. Regarding the dining experience, our Kitchen Team is always happy to accommodate special preferences. If any dish does not meet a guest’s taste, we kindly advise speaking with the Chef or a member of our Restaurant Staff, who will gladly prepare something more to your liking. With respect to the housekeeping, please note that our cleaning service operates daily between 9:00 a.m. and 5:00 p.m, not only in the morning. We aim to balance guest privacy and convenience when scheduling room service throughout the day. We kindly appreciate your comments, as they help us continue to improve. While we regret that your stay was not fully satisfactory, we thank you once again for your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Carlos Franco General Manager
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