Boutique 003 Köln am DOM, Trademark Collection by Wyndham

Dear Helge, Thank you for taking the time to share your feedback about your stay. We are truly sorry that your stay did not fully meet your expectations. The maintenance concerns you encountered with the facilities do not reflect our usual standards, and our team is always available on site to promptly address such situations. Our building has certain structural characteristics that can affect water pressure in upper floors, though our maintenance team works continuously to optimize all systems. The breakfast pricing and inclusion details are clearly stated during the booking process, and we encourage guests to contact our front desk team for any clarification needed. Our housekeeping team maintains strict cleanliness protocols, and we regret any oversights you experienced. The comfort of our guests remains our priority, and we would have welcomed the opportunity to address these matters during your stay. We hope you will give us another chance to provide you with a more comfortable experience. Best regards, Gunnar Mittermaier, Betriebsassistent