Dimitrios Village Beach Resort

Dear Gabriele, Thank you for taking the time to share your comments about your recent stay at Dimitrios Village Hotel on Holidaycheck. Allow us to express our sincerest apologies for any inconveniences that you experienced during your stay. We were really sorry to read that you felt so badly when the bus driver left you on the top of the street. That happens only why the street is to narrow for the bus to enter and that is why all of our guests have to walk the same way you also did. We were also very sad to read that you didn't like the kids animation program. We were really suprised to read that they only thing they did was painting. We know that everyday they have a different program, with games, all around the hotel. Why didn't you come to report at reception? We could have try to do something about that. We also feel very sorry that by the time you were here it just happened to be very windy, so it was impossible for you and your child to swim. We don't understand your comments about the swimming pools. There are 3 swimming pools here, that every night they get cleaned from a specialized technician. The swimming pools have to be cleaned every night so it is always clean for the next day. We will never put in any danger the health of our guests. About the children's swimming pool, there is an octapus with slides that children can use. We want to apologize that during your stay there was a problem with a pipe in the restaurant area and indeed there was water on the floor. But we assure you now, the problem has been fixed and everything is ok. On the other hand it was nice to hear that you enjoyed the All Inclusive menus that everyday our chef and he's team prepare for our guests. Once again, thank you for the time you took to share all this comments and we hope that you will give us the chance to better serve you in the near future. Sincerely, Katherina, reception