Aus DeutschlandSchlechter Service ! Dort wird man in schwierigen Situationen allein gelassen, weil es nicht deren Problem ist. Obwohl das Zimmer bereits gebucht war, wurde aufgrund einerÜberbuchung eine Übernachtung abgelehnt. Alles bereits bezahlt und von Holiday Checkin pauschal gebucht.
| Infos zur Reise | |
|---|---|
| Verreist als: | Alleinreisend |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Bianca Esther Marta |
| Alter: | 51-55 |
| Bewertungen: | 1 |
Dear Bianca , Thank you for reaching out. We apologize for the inconvenience during your check-in. We understand that you wanted to accommodate your friend instead of yourself at the hotel. However, we couldn't make that change due to payment issues, as your friend’s booking was made through a different company. Additionally, we did not receive the necessary email confirming the name change until the day of arrival, which made it difficult to process the request in time. That being said, we did provide your friend with a bracelet for breakfast and drinks as a gesture of goodwill. We also made efforts to assist with booking a flight or finding another hotel, but unfortunately, your friend declined the options we presented. We always strive to offer the best assistance possible and hope this helps clarify the situation. sincerely Your Golden Beach Resort Team
