Hilton Diagonal Mar Barcelona

Dear Guest, Thank you for taking the time to share your opinion. We are sorry to hear the hotel didn’t meet your expectations. Even when it is not the kind of review we would like to have as it helps us to improve our service and enables us to offer our guests a memorable experience. We will take in consideration your comments as this is a good opportunity for us to improve and become better every day. We have considered all your comments like a constructive criticism and in this sense, I have to thank you for letting me know your concern and your point of view about your experience during your stay. Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order, for this reason I feel sad knowing that we have not been able to fulfill your expectations, so please accept my deepest apologies for any inconvenience caused. I would like to take this opportunity to inform you that we offer free internet service to all our Gold and Diamond Hilton Honnors members as one of their benefits. If you are already member you will upgrade your status adding nights to your account, if not I really invite you to become a member and to start getting points. You will find more information in our web. Otherwise, in the public areas you will find free WIFI as you have said. I am really sorry if it didn't work during your stay, but if wireless doesn't work, there are many computers which you can use. It is true that Hilton Diagonal Mar is not located in the heart of Barcelona but the metro and bus can reach to the city center quite fast. We hope that you really enjoyed our location close to the beach. We hope that despite your disappointed on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future. Kind Regards Guest Services Dept.