Uns hat gefallen: Nähe zum Strand Frühstück Beheizter innen Pool Kostenloses Wasser jeden Abend Einfaches Check in/ Check out Durchgehend besetzte Rezeption Das hat uns nicht gefallen: Service rund um das Hotel; mal gut mal schlecht Zu teure Restaurants im Hotel Service beim Restaurant Lima und UDDO Zimmer; alt und langweilig Zubehör; hat nichts mit Luxus zu tun Reinigung; sehr chemisch, stark riechend, Betten wurden zwar gereinigt aber die Laken immer unter das Bett gestopft, die Kleidung wurde im Zimmer an andere Orte verteilt Wellnes Bereich der Geld kostet und nicht enthalten ist Service im wellnes Bereich; mal gut, mal schlecht
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- Strand
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you enjoyed our proximity to the beach, the breakfast, the heated indoor pool, and the convenience of our check-in process and 24-hour reception. It’s also great to know that the complimentary water service was appreciated. That said, we are truly sorry that several aspects of your stay did not meet your expectations. Your comments regarding the inconsistency of service, both throughout the hotel and within our restaurants, have been noted and will be addressed with the respective teams. We also regret that you found the restaurant pricing, room condition, and amenities below the level you anticipated. Your comments are valuable and help us identify areas where we can improve both our offering and the overall guest experience. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more consistent and enjoyable stay. Kind regards, EPIC SANA Algarve
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