Hotel Sheraton Soma Bay Resort

Dear Marion, Thank you very much for spending your valued time to write your comments about our resort We are sorry for any inconvenience you might passed due to the situation you mentioned, however we are thanking your good self for raising it to our attention, as you can will notice from holiday check that most of the comments about the service is good, the meaning I want to inform you that the service which you experienced once is not the real service we are providing to our guests, we will do our best to avoid such shortfall of service to be happen to any of our future guests. Please let me know either you will book the hotel with an agency or directly to arrange for your next visit. Best regards from Sheraton Soma Bay Resort Mahmoud Fathy Deputy Director of Guest Service