Hotel SU & Aqualand

Dear Thomas, First of all, thank you for your feedback. We are very disappointed to learn that you were dissatisfied with our hotel and we did not live up to your expectations in different areas. But still we are glad to know that you liked the location of the hotel. You are right; location of the hotel has always been our strength as it provides ample opportunities for our guests to do their entire bucket list in Antalya. Moreover, it is close to sightseeing and has a good infrastructure around. Based on your comments about cleanliness, we would say that cleanliness is one of the basic services on which we focused in our hotel. Therefore, it has been a great disappointment for us to not be able to please you. In fact, our hotel has a great housekeeping team who are working with great passion for ensuring a clean environment for guests. But as you underlined, the Hotel is all white and it is hard to keep it clean. Unfortunately, due to our hotel is not a new one, the rooms could seem don't the cleanest due to cracks on white flooring o patches on some materials. The Housekeeping team has received your feedback regarding the cleaning, and will therefore make sure that our future guests do not experience similar problems. We are sorry that you found the attitude of our staff, hostile and rude. The main goal of the hospitality industry, as well as the philosophy of our hotel, is to make our guests feel special so that they feel at home. All of our staff has been selected carefully and are trained to be polite and courteous. That why, we are very disappointed to hear that you were unsatisfied with the attitude of our staff and we sincerely apologize to you regarding these. We carefully monitor that our guests do not violate generally accepted norms of behaviour and do not cause disturbance to other guests. We are an international hotel and we welcome guests from all over the world. We are proud to welcome them and to bring all their traditions and cultures together. Tolerance is very important for us. Each and every guest is treated with the same respect and we are trying to consider all our guests wishes. We want you to know that all the issues you had experienced were shared with the relevant department Managers. We have endeavoured to take all necessary measures to ensure that our guests remain comfortable throughout their stay and that our future guests do not experience this and similar problems. We are hoping that you can re-consider us on your next visit and give us a chance to provide you a fun and memorable experience. Best Regards, Guest Relations Team Hotel SU