Khalidiya Palace Rayhaan by Rotana

Dear Holiday Check member, Thank you for taking time in posting your review following your recent stay with Khalidiya Palace Rayhaan by Rotana! Your compliments about our Ideal location is certainly appreciated. Please be assured that these have been passed on to the team. Regarding the ongoing preparations of the island opposite our beach, we would like to kindly inform you that this is an external factor on which the hotel has no control of. Hence, we would like to ask for your understanding in this regard. With regard to your comment about your dining experience in Horizon, as it is the hotel's main restaurant, guests may come all together at a certain time and hence they may have to wait for few minutes to be seated. Furthermore, please be informed that our menu selection in Horizon is based on comprehensive market research amongst other five star hotels in Abu Dhabi. Nonetheless, your comment about the menu as well as the service in the restaurant have been noted and will be addressed. As for your comment about the beach umbrella, due to severe weather condition last March, the beach umbrella got damaged. However, please be assured that we are on the process of fixing the items. We sincerely hope that this isolated experience will not deter you from visiting us again. Meanwhile, we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager