Minos Imperial Beach Resort Milatos Crete

We all, the Minos Imperial employees, we are really sorry that you spent your holiday time in taking pictures that give a bad image of the hotel and insult all of us, the 350 employees that work in this very beautiful hotel. Once a week (and for two hours early in the morning) there is a bulldozer that cleans our beach so that our guests are satisfied and the beach is clean, especially when there are weather conditions such as tempest. On June the 5th, across the Northern Coast of Crete there was really bad weather (7 beaufort approximately) that definitely brought on the shore and beach small objects, that we are compelled to remove in our effort to always keep our guests happy. The bulldozer was parked far away from the hotel when the picture was taken (since the pricture was taken around noon time). Why wasn’t there anyone else taking pictures of the bulldozer performing this useful task? Furthermore, as our housekeeper informed us, she was never allowed to clean your room before 16.00, since there was always a “Do not disturb” sign on the door handle and since every night you returned at your room very late at night. Is it possible that a housekeeper would not clean these basic things in a room or that the housekeeper would leave on the floor a dirty towel? Especially in a Diamond Class room, it is not acceptable that the rooms are not clean. All Diamond Class rooms are cleaned twice a day and the towels are also changed twice a day. This is why every housekeeper cleans a maximum of 8 rooms per day and there is a quality control afterwards to check the rooms. We are really sorry that you spent your holiday time trying to create bad memories and pictures to show. What would be the reason of such an action? Our hotel consists of 150.000 sq.m. of surface, full of gardens and picturesque walkways, many pools, beach. Our rooms are considered among the most beautiful on Crete and we are proud of that. Minos Imperial also features many lovely restaurants; there are 2 restaurants for breakfast, 3 restaurants for lunch, 6 restaurants for dinner (Italian, Asian, grill, gourmet, fine-dining, main restaurant) – some of them available at a very small reservation fee that does not exceed 8 euros – while snacks and ice-cream are available every day until 18.00h. We are really proud to present one of the best All-inclusive programs in Crete and we would like to kindly ask you during your holidays to try not to dissatisfy the employees of the hotel where you are spending your holidays, employees that are trying their best to serve your needs. The Head of the Union of Employees