Minos Imperial Beach Resort Milatos Crete

We would like to thank you for your kind words and, given this opportunity, we would like to inform you as well as the rest of our guests about the following: Minos Imperial has always been a pioneer in Crete; it has always been trying to offer the best rooms and the best food & beverage options along with many restaurants to satisfy the needs of our guests. Every year, we are conducting surveys for the improvement of our services and we have formed a special one Michelin team from Germany that consults us with matters regarding food & hygiene, in our efforts to provide top quality to our guests. We are proud to welcome more than 120.000 guests in our resort with high occupancy rates from a very wide clientele (Russia, Germany, Holland, Switzerland and many other countries); 25% of our guests are repeater guests and these repeater guests give us the strength to strive in improving ourselves even more from year to year. Furthermore, the tendency in the past few years, as far as travel social sites like HolidayCheck are concerned, is that usually dissatisfied customers express their views online, since surveys have shown that a dissatisfied customer is a lot more likely to share his experience compared to a satisfied customer. Everyone should realize that when only a few guests out of the 120.000 guests that we host annually this ratio is really low; furthermore this ratio could have been even lower if these guests chose to share their problems with the hotel during their stay and not just complain about it after their stay, giving themselves the opportunity to solve their problem on the spot. It should also been mentioned that a lot of these reviews have been written in the far past and a lot of things have changed since then, so the current rating in HolidayCheck in this case does not at all reflect the current situation. Minos Imperial does not want to solicit positive reviews in non-professional ways like other hotels do (e.g. by hiring handsome men in the guest relations department that meet the female guests trying to persuade them to comment positively online in favor of the respective hotel); we never followed that path and we will never do it. Finally, we do believe that in order for a guest to have a comprehensive view of one hotel, they should read reviews from various social travel sites (e.g. Tripadvisor, Zoover and of course, HolidayCheck) and not only from one.