Mitsis Selection Laguna

Dear Xenia, Thank you for taking the time to share your feedback regarding your stay with us. We note that your review pertains to your stay in April, and we are disappointed to learn of your concerns so long after your visit. Had you informed us of the issues during your time with us, we would have made every effort to address them promptly and to ensure your stay was as comfortable as possible. By not bringing these matters to our attention at the time, we were unfortunately unable to assist you in a timely manner, which we deeply regret. Regarding the dining experience, we fully appreciate that preferences may differ, and while we strive to offer a broad range of culinary options to suit all tastes, we take your comments seriously. Our culinary team is dedicated to delivering high-quality meals and service to our guests, and we will certainly review your feedback as part of our ongoing efforts to enhance the variety and quality of our offerings. While we appreciate your acknowledgment of our staff’s friendliness and the size of our hotel, we respectfully feel that the rating provided does not fully reflect the overall experience we aim to offer to our guests. We are committed to providing exceptional service, comfort, and value, and we hope that you might reconsider your evaluation in light of the points we have addressed. Nonetheless, we hope to have the opportunity to welcome you back to our hotel in the future provide you with a more satisfactory experience. Kind regards, Management Team Mitsis Selection Laguna