Numo Ierapetra Beach Resort Crete, Curio Collection by Hilton

Dear Marion, Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated the beautiful and well-maintained surroundings, as well as our prime beachfront location and adults-only concept. Your kind words about the peaceful atmosphere and private beach are truly appreciated. At the same time, we sincerely regret that some aspects of your experience did not meet your expectations or our usual standards. Please accept our apologies for the service shortcomings you encountered, particularly in relation to table clearing, bar service, and the pool opening hours. Your comments have been shared with the relevant departments to ensure these issues are addressed promptly and improvements are made. We also understand your disappointment regarding the buffet-style dining and perceived lack of variety. While many guests enjoy the flexibility and range our buffets offer, we recognize that preferences vary, and we are actively working on enhancing the variety and quality of our culinary offerings. Your feedback regarding value for money is also noted, and we will take this into account as we continually evaluate our pricing in relation to guest experience. Once again, we appreciate your constructive comments, which help us to improve. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Warm regards, Numo Ierapetra Team