Numo Ierapetra Beach Resort Crete, Curio Collection by Hilton

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to read that you found the hotel itself beautiful and that you enjoyed the quality of the sea. At the same time, we would like to provide some additional context regarding several of the points raised. Regarding the beach, our coastline consists of a combination of sand and small dark pebbles. Once guests enter the water, the sea becomes shallow and ideal for swimming and relaxation. The excellent water quality and environmental standards maintained in the area are among the reasons our beach has been awarded the prestigious Blue Flag certification. Concerning breakfast and dinner, our culinary offering includes a wide variety of options each day. At breakfast, guests can choose from multiple egg preparations, including boiled eggs, scrambled eggs, omelettes, and additional egg dishes prepared fresh by our team. The buffet also features Greek cheeses, cold cuts, fresh fruits, salads, yoghurts, granola, pastries, croissants, sweet selections, and many other local and international options. Sparkling wine is available upon request, and our restaurant team is always happy to assist guests with special preferences. Similarly, during dinner, our buffet includes a minimum of three fruit varieties, several dessert selections, multiple salads, starters, fish, meat, chicken, and Greek-inspired cooked dishes, alongside international choices. Our team continuously replenishes the buffet throughout service. With regard to beverage pricing, our rates are aligned with those of comparable venues and establishments within the local market and destination. As for the atmosphere around the resort, Numo offers both a beachfront pool area and a dedicated quiet-zone pool. Guests seeking a more vibrant atmosphere can enjoy the music by the main pool, while those looking for complete relaxation can use the quiet pool area, where no music is played. Along the beachfront, guests can comfortably enjoy the sound of the waves and the natural surroundings. Regarding your room allocation, our investigation showed that a system malfunction resulted in your reservation being received as an Evergreen Retreat with Balcony rather than the room category originally booked. Once this was identified, our team arranged your relocation to the correct room category on the following day and provided compensation in recognition of the inconvenience. We also reviewed the room category with your travel representative, who confirmed that the room to which you were moved corresponded to the accommodation originally reserved. Concerning beach and pool towels, availability from 10:00 a.m. coincides with the opening hours of our pool facilities. This procedure is clearly communicated and forms part of our sustainability initiatives, helping us reduce unnecessary water, energy, and detergent consumption while maintaining high service standards. Finally, regarding your comments about management, we fully respect your opinion. At the same time, we would like to note that throughout your stay, our Rooms Division Manager and Hotel Manager personally met with you to discuss your concerns, provide explanations, and ensure that all matters raised were addressed. During those conversations, we understood that the issues had been clarified to your satisfaction. We appreciate your feedback, as it allows us to continuously evaluate and improve our guest experience, and we thank you for choosing Numo Ierapetra. Warm Regards, The Numo Ierapetra Team