NYX Hotel Milan by Leonardo Hotels

Dear Mariko, It is regrettable to read that your stay with us did not meet your expectations. We aim to provide all our guests with a welcoming and comfortable environment, and it is disappointing to hear that we missed the mark on this occasion. We understand that the noise issue you encountered due to the location of our hotel was a disturbance. Our location is usually appreciated for its convenience, but we understand that it does not suit everyone's preferences. It's also unfortunate that you found our bed too small for your comfort. We have a range of room types available, and we would be happy to assist in finding a suitable option for your future stays. We're sorry to hear about your experiences with our service and food. We are committed to delivering high-quality service and culinary experiences, and we regret that this was not reflected during your visit. Your feedback is important to us and helps us to continually improve. We hope that despite these issues, you will consider staying with us again in the future. Best regards, Alice-Guest Relation